FAQ

Returns Policy

All of our products are checked for quality before dispatch. Whilst we try our best to ensure that all of our products are delivered to you in a "Perfect" condition, the products may be damaged during delivery process. In case this happened, please return the damaged or wrong products to us by simply follow our Return Procedures.

(As fruits are easy deteriorate products, please accept 10% natural deterioration.)

We will offer exchanges only if you received damaged, defective or incorrect products. We will arrange to re-send the defective products to you. In case the product was sold out, we'll refund the value of the product to you in "cheque" form without any interest.


Membership Reward ProgramDear valued customers:

To repay your continuous support,from now on when you purchase over HKD$6,000.00, you will automatically become i-Fruit members. Members can accrue points and enjoy exclusive benefits. Points accrued will be carried forward for up to 2 years long. Please see below the details of member's benefits:

  • You can earn 1 point for every HKD$100.00 spent on i-Fruit.com 's bill (HKD$100.00 ≈ 1 point)
  • Each time when you accrued 6,000 points,you can convert them to HKD$60.00 cash coupon for purchase afterwards.
  • For any other promotion offers,please pay attention to our "Member Benefits" section on i-Fruit 's homepage.)


Member notice:

  • Should there be any reward discrepancy between the Member and i-Fruit, the i-Fruit 's record shall prevail.
  • Points accrued will be carried forward for every two years and expire on the 31st December of the second year, after that the points will become invalid.
  • The membership and bonus are non-transferable.
  • i-Fruit reserves the right to amend the conditions without prior notice.
  • i-Fruit reserves the right of final decision on any disputes.
  • Member Discount is not applicable on the first order.


訂購時付款如下:

1) Bank/ATM Transfer Payment
請於送貨前兩個工作天到任何一間銀行/ATM 存款或轉賬到本公司戶口。 請將入數紙副本(必須清楚列明姓名及聯絡電話)
電郵 cs@ifruit.hk
用Whatsapp 去8222-8888。如果貴客未能在24小時內收到我們的確認,請立即和我們聯絡。
HSBC Account Name:i-Fruit Limited 愛果有限公司
HSBC Account Numbers:112-523162-838

2) Post cheque Payment
請於送貨前三個工作天預備支票抬頭請寫i-Fruit Limited並在支票背面寫上姓名以及聯絡電話,
寄往
地址:
荃灣半山街10-16號,富華工業大廈10樓B135室

Room B135 on 10/F, Fou Wah Ind, Bldg. Nos. 10-16 Pun Shan Street, Tsuen Wan, NT,HK



Delivery Schedule(The Day after delivery)

Hong Kong Side : Morning
Kowloon Side & New territories Area: Afternoon
Additional charge will be applied to atypical time in case.


With purchase online , you can take the products at our office or we can provide professional shipping with only charge $100.00 for delivery to Hong Kong , Kowloon and  New Territories area. Applicable to single delivery address only.
If you want to change the pickup method, please inform us not less than 3 working days from the delivery date

Order placed after 4 pm on weekdays will be handled on the following weekdays, and we close on Saturday & Sunday.
All order deliveries should be finalized upon telephone confirmation.

During bad weather conditions (e.g. black rain, typhoon no.8 or above) we will suspend and rearrange any delivery scheduled.

 

Adjustment on SF Door-to-door Refrigerated Delivery Charges

The charges of SF Door-to-door Refrigerated Delivery will be adjusted, effective from 1 May, 2019. The Residential Surcharge and Remote Area Surcharge are waived, and the weight limit remains unchanged. 

Details are as follows:


Remarks:
1. Residential Surcharge and Remote Area Surcharge are waived until further notice
2. Customer who uses both Temperature-controlled Warehousing Service and Door-to- door Refrigerated Delivery (W + D) may get a special offer.
    

如想了解更多,歡迎瀏覽以下順豐速運官方網站
http://www.sf-express.com/hk/tc/express/SW_standard_express/Refrigerated-Delivery-Service/Door-to-door-Refrigerated-Delivery/ 

For more details, please kindly visit our official website.
http://www.sf-express.com/hk/en/express/SW_standard_express/Refrigerated-Delivery-Service/Door-to-door-Refrigerated-Delivery/ 

 


A時段Timeslot A:09:00 – 13:00

B時段Timeslot B:13:00 – 17:00

C時段Timeslot C:17:00 – 19:00

 派送地域  Delivery Areas

香港島﹑九龍﹑新界及部份離島地區(東涌、馬灣、愉景灣)

Hong Kong Island, Kowloon, the New Territories and some outlying island areas (Tung Chung, Ma Wan, Discovery Bay)

 

 

備註:

(1) 冷凍配送時效按實際收件時間而定,以上派送時段只供參考

(2) 部份地區僅提供B時段派送服務或為服務範圍以外,詳情請參考官網

Note:

(1) Exact delivery time may vary according to the actual pickup time. The above delivery schedule is for reference only.

(2) For some areas, delivery service may not be available or only be available in Timeslot B, please refer to our official website for details.


Security Policy

Online Payment Security Policy

The VeriSign Identity Protection (VIP) Network offers an extra layer of security when you log-in to websites displaying the VIP logo with your PayPal Security Key.

Attention: Extra 5% admin charge will be chargeable for customer use to Paypal services and not refundable. Thank you for co-operation.


Online Payment Data Privacy Policy

We are committed to protect the privacy of customers information. We will not sell, exchange or lease out the information of the customers (including name, email address, mail address, telephone number, credit card details and transaction records) to any third party.


Shop.com members not allowed of the above policy 

Shop.com all members and sales persons not allowed or repeated an title of our company benefits included any marks.

They only have IBV: 4% and Cash back 3%.

 

Attention: All benefits and refund percentage not included delivery cost. 

 【新增付款方式:轉數快FPS】

香港金融管理局於2018年9月30日推出既全新快速支付系統