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All of our products are checked for quality before dispatch. Whilst we try our best to ensure that all of our products are delivered to you in a "Perfect" condition, the products may be damaged during delivery process. In case this happened, please return the damaged or wrong products to us by simply follow our Return Procedures.
(As fruits are easy deteriorate products, please accept 10% natural deterioration.)
We will offer exchanges only if you received damaged, defective or incorrect products. We will arrange to re-send the defective products to you. In case the product was sold out, we'll refund the value of the product to you in "cheque" form without any interest.
To repay your continuous support，from now on when you purchase over HKD$6,000.00, you will automatically become i-Fruit members. Members can accrue points and enjoy exclusive benefits. Points accrued will be carried forward for up to 2 years long. Please see below the details of member's benefits:
1) Bank/ATM Transfer Payment
請於送貨前兩個工作天到任何一間銀行/ATM 存款或轉賬到本公司戶口。 請將入數紙副本(必須清楚列明姓名及聯絡電話)
HSBC Account Name：i-Fruit Limited 愛果有限公司
HSBC Account Numbers：112-523162-838
2) Post cheque Payment
Room B135 on 10/F, Fou Wah Ind, Bldg. Nos. 10-16 Pun Shan Street, Tsuen Wan, NT,HK
Hong Kong Side : Morning
Kowloon Side & New territories Area: Afternoon
Additional charge will be applied to atypical time in case.
With purchase online , you can take the products at our office or we can provide professional shipping with only charge $100.00 for delivery to Hong Kong , Kowloon and New Territories area. Applicable to single delivery address only.
If you want to change the pickup method, please inform us not less than 3 working days from the delivery date
Order placed after 4 pm on weekdays will be handled on the following weekdays， and we close on Saturday & Sunday.
All order deliveries should be finalized upon telephone confirmation.
During bad weather conditions (e.g. black rain, typhoon no.8 or above) we will suspend and rearrange any delivery scheduled.
Details are as follows:
1. Residential Surcharge and Remote Area Surcharge are waived until further notice
2. Customer who uses both Temperature-controlled Warehousing Service and Door-to- door Refrigerated Delivery (W + D) may get a special offer.
For more details, please kindly visit our official website.
A時段Timeslot A:09:00 – 13:00
B時段Timeslot B:13:00 – 17:00
C時段Timeslot C:17:00 – 19:00
派送地域 Delivery Areas
Hong Kong Island, Kowloon, the New Territories and some outlying island areas (Tung Chung, Ma Wan, Discovery Bay)
(1) Exact delivery time may vary according to the actual pickup time. The above delivery schedule is for reference only.
(2) For some areas, delivery service may not be available or only be available in Timeslot B, please refer to our official website for details.
The VeriSign Identity Protection (VIP) Network offers an extra layer of security when you log-in to websites displaying the VIP logo with your PayPal Security Key.
Attention: Extra 4.5% admin charge will be chargeable for customer use to Paypal services and not refundable. Thank you for co-operation.
We are committed to protect the privacy of customers information. We will not sell, exchange or lease out the information of the customers (including name, email address, mail address, telephone number, credit card details and transaction records) to any third party.
Shop.com all members and sales persons not allowed or repeated an title of our company benefits included any marks.
They only have IBV: 4% and Cash back 3%.